Privacy policy

Last updated on September 25, 2025

At ARKS, we are committed to protecting the privacy and security of our clients and visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information while providing our on-site security services for businesses, including hotels, hospitals, and other establishments.

1. Information We Collect

We collect various types of information to provide our security services effectively and to ensure the safety of your premises. The types of information we may collect include:

  • Personal Information: Name, contact information (email, phone), and business details of individuals who engage with our services.
  • Employee Information: Personal information of our security personnel when interacting with clients.
  • Video Surveillance Data: Security camera footage and related data from your premises, which may include video and audio.
  • Usage Data: Information on how you interact with our website, including IP addresses, browser type, and device information, to improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide on-site security services and ensure the safety of your property.
  • To communicate with you regarding service updates, inquiries, or emergencies.
  • To maintain and improve the security and functionality of our website and services.
  • To comply with legal obligations and assist law enforcement authorities when necessary.

3. Data Sharing

We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following circumstances:

  • With Service Providers: We may share your data with trusted third-party contractors who assist us in providing security services (e.g., technology providers, security monitoring services).
  • With Law Enforcement: If required by law, we may disclose your information to law enforcement agencies or other government authorities.
  • For Legal Compliance: We may share data when necessary to protect our rights, prevent fraud, or comply with legal obligations.

4. Data Storage and Protection

We take data security seriously and implement appropriate physical, technical, and administrative safeguards to protect your personal information. This includes:

  • Secure servers for storing information.
  • Encryption protocols for data transmission.
  • Regular security audits to ensure compliance with best practices.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. After this period, data will be securely disposed of.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request that any incorrect or incomplete information be updated.
  • Deletion: You can request that we delete your personal information, subject to certain conditions.
  • Opt-out: You can opt out of receiving marketing communications from us.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze trends, and collect demographic information. You can control cookie settings through your browser settings.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at info@arks-security.com.